lolataiwo

info

WORK

Laundt

Seamless Laundry: Elevate your laundry experience with easy scheduling, quick machine scans and hassle free credit management.

User Group/ Client

  • Apartment building management
  • Renters
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Challenges

  • Checking the status of different laundry rooms; population, machine availability etc
  • Payment of laundry card on the phone
  • Laundry notification on the phone
  • Check laundry balance from machine
  • Book a machine in advance
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Using the sketches, we created a low fidelity wireframe, and sent it in to test with our potential target group

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User Testing on low fidelity wireframes for quick feedback

Phase 1 -

I created a short survey to recruit participants for insights, usability studying, and testing.

https://ibas1gnf11v.typeform.com/to/CeHVoc0d

Phase 2 -

I created a discussion guide to help me get insights about the app’s feature.

  • Is the app objective clear
  • Is the signup/ login page a good experience for you
  • Are you able to connect successfully
  • Should the onboarding creens be more informative or less
  • What type of notification alerts would you lie to receive on your laundry
Phase 3 -

Running session

https://docs.google.com/spreadsheets/
d/16HNEMMOxsXhY7O4NtP0uMd7Dt2
Srg60NvGwsyYAhRk8/edit?usp=sharing
Phase 3 -

Analysis and take away from session

  • There need to be an improvement on the UX writing as some pages were unclear to users
  • Users want to be able to sign up with their coinamatic ID
  • Users want to be able to time each laundry activity
  • Users want to schedule their laundry via app

Using the takeaway from the previous testing, we moved into a mid-fidelity frame for an over all feel of the app

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Usability Testing

Phase 1 -

Usability Test Scenario

Success criteria #1 - Schedule Laundry

Task #1 - From the home screen, try and schedule a laundry for next week

Success criteria #2 - Connect to a laundry machine

Task #2 - From the home screen, connect to a washing machine

Success criteria #3 - Cancel laundry schedule

Task #3 - From the home screen, cancel our laundry schedule from the notification..

Phase 2 -

Usability Results

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Phase 3 -

Analysis

The flows need to be redesigned as the overall usability score is 30%

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Take away

  • Integrate other laundry machine for easy connection
  • Introduce laundry chat room for each apartment building
  • Centralize laundry rooms for better optimization